Accounts Receivable Manager

Location: Hybrid / Reading

Role purpose

To manage the end-to-end Order to Cash (O2C) function. Drive constant improvement in Accounts Receivable processes by drawing on experience gained in other businesses.

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Key responsibilities

Sole ownership of the Accounts Receivable function including the following:

  • Raise and distribute all sales invoices via Salesforce and Xero including:

    • New orders
    • Renewals
    • Additional users
  • Ensure customer direct debit requests are setup accurately in PaySuite and collected successfully
  • Post and allocate customer receipts in Xero
  • Maintain a clean and tidy sales ledger at all times
  • Follow up and resolve any bounced direct debit requests alongside our Customer Success and Legal teams
  • Follow up on delinquent customer debts, ensuring aged balances remain within agreed parameters
  • Forecast 13-week cash inflows from customers based on insights gained from customer interactions
  • Prepare and present regular reports on accounts receivable ageing, cash collections & any issues
  • Generate and distribute customer statements
  • Field customer queries via phone and email, providing a high level of customer service
  • Build and maintain strong relationships with customers to facilitate timely payments and resolve billing disputes and discrepancies
  • Create new customer accounts and maintain the integrity of our customer master data
  • Management of the shared accounts inbox ensuring we meet our 48 hour response time SLA
  • Maintain deferred income balances by customer and invoice

Process improvements:

  • Significant input into the integration of Salesforce with Xero to automate billing activity as far as possible
  • Assist with the implementation of ScaleXP to handle our deferred income balances
  • Design and implement a customer onboarding / change process including credit checks and negotiation of payment terms
  • Continuously striving for incremental improvements in existing processes to be best in class

Key stakeholders


Competencies (knowledge/skills/experience)

  • A minimum of 6 years Accounts Receivable experience showing career progression to a senior level in that time
  • Able to demonstrate the ability to identify and make meaningful changes to O2C processes and roll these out across a business
  • A focus on providing great customer service and communication to internal & external stakeholders
  • A desire to take ownership of tasks and see them through to completion
  • Ability to prioritise your workload and be organised
  • A deadline driven mentality

Systems Experience (desired but not essential):

  • Xero
  • Salesforce
  • Excel
I love coming into work every day at Dynamic Planner. I feel valued as an individual and enjoy great relationships with really talented people right across the organisation.
Glenn Bryant
Content and Communications Executive
I never feel like a number on a spreadsheet. And I love being able to work flexibly. I start my day at 8am. I’m a morning person. That really suits me.
Claire Bull
Product Owner

Life at Dynamic Planner