Advice 2025: Consumer Duty two years on
Consumer Duty introduced a new regulatory principle. As such, it was designed to be all-pervading: a mindset change for the industry. To what extent has that proved to be the case? Using our Advice 2025 research and Dynamic Planner data, this paper takes a measure at the two-year mark.
While advice firms have been working hard to put the Duty at the heart of their businesses, a lot else has happened. We have a new government, a new global geopolitical landscape. Artificial intelligence (AI), which burst into popular consciousness six months before Consumer Duty implementation with the launch of ChatGPT, is becoming embedded in people’s work and lives.
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While advice firms have been working hard to put the Duty at the heart of their businesses, a lot else has happened. We have a new government, a new global geopolitical landscape. Artificial intelligence (AI), which burst into popular consciousness six months before Consumer Duty implementation with the launch of ChatGPT, is becoming embedded in people’s work and lives.
Fill out your details to request a copy.